At Sagun Collection LLC, we strive to provide you with the highest quality products and ensure that they reach you in perfect condition. We understand that accidents can happen during shipping, leading to damage to your purchased items. Therefore, we have formulated a return policy to address such situations while maintaining the principle of all sales being final. Please review the following guidelines:
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All Sales are Final: Sagun Collection LLC has a strict “all sales are final” policy. Once a purchase is made, it cannot be canceled, refunded, or exchanged unless the product has sustained documented damage during shipping.
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Well-Documented Shipping Damage: In the unfortunate event that your product arrives with visible damage caused during shipping, we require thorough documentation of the damage. This documentation should include clear photographs that accurately depict the damaged areas of the product.
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Pictures during Packing and Shipping: To minimize the occurrence of shipping-related issues, we take detailed photographs of the packed items during the shipping process. These pictures are communicated to the customer, ensuring transparency and accountability in our packaging and shipping procedures.
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Return and Replacement Window: If your product arrives with well-documented shipping damage, you must notify us within [X] days of receiving the item. This time frame allows us to promptly address the issue and provide a suitable resolution. Failure to report the damage within this window may void your eligibility for a return or replacement.
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Return Process: To initiate the return process, please contact our customer support team at [contact information]. Provide them with your order details, including the order number, and attach the well-documented photographs showing the shipping damage. Our team will guide you through the necessary steps and provide you with a return merchandise authorization (RMA) number, if applicable.
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Evaluation and Resolution: Once we receive your return request and the accompanying documentation, our team will carefully assess the situation and verify the shipping damage. If the damage is confirmed, we will offer you the following resolution options:
a. Refund: You may choose to receive a full refund for the damaged item, including the original shipping charges.
b. Replacement: Alternatively, we can arrange for a replacement of the damaged item. If the same item is not available, we will offer a suitable replacement of equal value.
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Shipping Costs: In cases where a return or replacement is approved due to documented shipping damage, Sagun Collection LLC will cover the return shipping costs. However, if the customer wishes to return the item for reasons unrelated to shipping damage, they will be responsible for the return shipping expenses.
Please note that this return policy applies exclusively to products with well-documented damage incurred during shipping. For all other purchases, our “all sales are final” policy remains in effect. We highly recommend reviewing the product details, specifications, and images before making a purchase decision.
For any further questions or concerns regarding our return policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with Sagun Collection LLC products.